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What is ISO 9000-2000?
ISO 9000-2000 is an international standard published
by the International Organization for Standardization (ISO) based in
Geneva, Switzerland.
ISO publishes standards for business, government and
society. It is made up of representatives from many countries that
help develop and establish standards to provide a common basis of
operation.
ISO 9000-2000 and its family of related documents is
a quality management system standard. The key words there are
"management system". The word "quality" should be thought of as an
adjective. Similar to "good' or "excellent". In other words, "Good
Management Systems".
ISO 9000 does not apply to the products and/or
services an organization has, but to the way the organization manages
itself to produce and deliver its product and service.
The ISO 9000 family is focused
"quality management". This means what the organization does to
fulfill:
- the customer's quality
requirements, and
- applicable regulatory
requirements, while aiming to
- enhance customer
satisfaction, and
- achieve continual
improvement of its performance in pursuit of these objectives.
This document is not an actual
standard with requirements. It is a description of what a
fundamental quality management system is, as well as including
the vocabulary used in the standard. Since it is an international
standard, and words can have different connotations in different
languages, it is necessary to define the words to have a common
meaning.
The set of primary documents
in the ISO 9000 family are:
ISO 9000-2000 Fundamental
Quality Management System and Vocabulary,
ISO 9001:2000 Requirements for
a Quality Management System, and
ISO 19011:2002 Principles for
Auditing Quality and Environmental Management Systems
There are other related
documents, but these are the ones most commonly used by companies.
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