Resource Management - Section 6

6.1 Provision of Resources

Before you can give the customer what they want you need to get some stuff to accomplish the work. This stuff is called resources and includes people, equipment, machines, materials, facilities, etc. However, since companies have a limited amount of money. Management has to find a balance between what you want and what you can afford and still satisfy the customer. This is one of the really fun management jobs.

6.2 Human Resources

6.2.1 General
6.2.2 Competence, Awareness and Training

Resources include people and people need to be trained to run their processes. We need to make sure that we have the right number of good people and that they are trained good enough to handle the operation.

A job assessment needs to be done so we know what training and experience the people require.

Records of all this has to be kept so you can prove they are competent to do the work.

6.3 Infrastructure

It’s not enough to have good people. It’s a great start, but they need all the tools, equipment, etc. to perform the job correctly.

6.4 Work Environment

People work better when they are in a good environment. This means good housekeeping, clean breakrooms and restrooms. Hearing and other personal protective gear should be provided. Basically, anything that makes for good working conditions.

See Quality Managment System - Section 4

See Management Responsibility - Section 5 (top of page)

See Resource Management - Section 6

See Product Realization - Section 7

See Measurement, Analysis and Improvement - Section 8